Policies

Terms and Conditions
General policy

1. This document is an electronic record in terms of applicable law including the Information Technology Act, 2000 and the rules and regulations issued there under, as amended from time to time, that requires publishing the rules and regulations, privacy policy and user agreement for accessing and/ or transacting and/ or usage of the Website and sets out the terms and conditions governing it and the disclaimers or any other terms which supplement or vary the same ("General Policy").

2. The terms defined herein shall mutatis mutandis apply to (i) Shipping Policy, (ii) Return and Refund/Replacement Policy, (iii) Privacy and Security Policy, (iv) Pricing Policy, and such other policies, as may be added, from time to time by Workstore (each, a “Policy”) and vice versa. This electronic record is generated by a computer system and does not require any physical or digital signature. By accessing the Website ( as defined herein), in any way, or, by purchasing any products offered for sale on the Website, from time to time (“Products”) or by subscribing to or use any of the services offered on the Website, you agree that you have read, understood the General Policy along with the terms laid down in each Policy, as applicable (collectively, “Terms of Use”).

3. The domain name https://allianz10plus.workstore.in (“Website”) is operated by WorkStore Limited, a Workstore incorporated under the Companies Act, 1956, having its registered office at 2nd Floor, Parijat House, 10/76 Apte Properties, Off, Dr Elijah Moses Rd, Worli, Mumbai, Maharashtra 400018, India, hereinafter referred to as “Workstore/”Company” or “we” or “our” or “us” (and shall include its successors and assigns).

4. The use of this Website is regulated by the Terms of Use which shall constitute a legally binding and enforceable agreement between the and any natural or legal person (whether incorporated or not) who visits, accesses, uses, deals with, transacts and/ or places orders and/ or purchases any Product, hereinafter referred to as “User” or “you” or “your” or “Customer” (and shall include successors, legal heirs, administrators, executors and assigns).

5. Any person who uses or accesses the website represents to be competent to contract or purchase the products; and if you are registering as a business entity, you represent and warrant that you have the authority to bind such business entity to the Terms of Use.

6. Unless otherwise specified, the Products are directed solely at those who access this Website from India and we make no representation that any Product is appropriate for use or available outside India. Those who choose to access this Website from outside India is responsible for compliance with local laws to the extent they are applicable. We will deliver the Products only within India and will not be liable for any claim relating to any Product ordered from outside India.

7. All telephonic conversations between you and the Workstore may be recorded and you hereby consent to such monitoring and recordation and you hereby provide consent for saving the browsing history, cookies, cache and profile data, address, orders and transaction details.

8. In the event that part or all of the ownership of Workstore or any of its services or products are sold or transferred, all lists and data which contain personnel information including demographic information, buying information may be transferred to the new owner.

Account and registration

1. Any information provided to us during the registration process or otherwise, will be protected in accordance with our Privacy Policy available on Workstore’s Website https://allianz10plus.workstore.in

2. If you use the Website, you are responsible for maintaining the confidentiality of your password and account and any activity that occur in or through your account. We will not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorized use of your password you should notify us by contacting us immediately at support@workstore.in and/or calling us on [1800-210-7000]. If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability whatsoever.

3. Workstore in order to serve Customers effectively, will send alerts, information, updates including shipment updates etc. to users through SMS, Emails, or phone. Users by registering with us agree and authorize Workstore to send such alerts, information SMS’s or Emails.

4. You also agree and confirm that you will:
1. provide accurate, current and complete information whenever prompted by the Website or when required by the Website’s registration form (“Registration Data”).
2. maintain and promptly update the Registration Data to keep it accurate, current and complete at all times. We reserve the right to confirm and validate the information and other details provided by you at any point of time. If you provide any information that is untrue, inaccurate, incomplete, or not current or if we have reasonable grounds to suspect that such information is not in accordance with the Terms of Use (whether wholly or in part thereof), we reserve the right to reject your registration and/or indefinitely suspend or terminate your membership and refuse to provide you access to the Website.
3. indemnify and keep indemnified the WorkStore Group from and against all claims resulting from the use of any detail/information/Registration Data that you post and/or supply to the Workstore. The Workstore shall be entitled to remove any such detail/information/Registration Data posted by you without any prior information. In order to ensure that we are not violating any right that you might have in your Registration Data, you agree to grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights that you have in the Registration Data, in any media now or in future known, with respect to your Registration Data solely to enable us to use such Registration Data you have supplied to us.

Representations, warranties and covenants

1. You understand and undertake that you shall be solely responsible for the Registration Data and undertake to not host, display, upload, modify, publish, transmit, update or share any information that:
1. Belongs to another person and to which the User does not have any right to
2. Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, seditious, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
3. Harms minors in any way;
4. Infringes any patent, trademark, copyright or other proprietary rights of any person anywhere in the world;
5. Violates any law for the time being in force;
6. Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature
7. Impersonates another person;
8. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
9. Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation;
10. Creates liability for the Workstore or cause the Workstore to lose (in whole or in part) the services of the Workstore's ISPs or other suppliers;
11. Is in the nature of political campaigning, unsolicited or unauthorized advertising, promotional and/ or commercial solicitation, chain letters, pyramid schemes, mass mailings and/or any form of 'spam' or solicitation; or is illegal in any other way.

2. The User agrees and understands that the Workstore reserves the right to remove and/or edit such detail / information. Further, the Workstore, upon obtaining knowledge by itself or having been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information that is contravention of Clause above, shall act within reasonable and statutory timelines and where applicable, work with the User or owner of such information to disable the same. Furthermore, Workstore reserves the right to preserve such information and associated records for at least 90 (ninety) days for investigation purposes.

3. You shall not, directly or indirectly attempt to gain unauthorized access to the Website, other Users’ account(s), computer systems and/or networks connected to the Website through hacking, phishing, password mining and/or any other means (whether now known or hereafter developed or invented) or obtain any material or information through any means not intentionally made available to User.

4. Where the User is a Business customer, the User represents and warrants that it holds all licenses, consents and governmental approvals including (i) GST registration; or (ii) a trade license; or (iii) relevant licenses and permits for carrying on retail trade; or (iv) certificate of incorporation or registration as a society or registration as a public trust for its self-consumption, and shall promptly provide copies of the same to the Workstore, before registration.

5. Standard OEM warranty or One Year warranty against manufacturing defect where there is no OEM warranty available will be applicable.


Privacy and security policy

This Privacy & Security Policy outlines Work Store Limited’s approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.

By visiting the platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Definitions
For the purposes of this Privacy Policy:
• Account means a unique account created for You to access our Service or parts of our Service.
• Workstore (referred to as either "the Workstore", "We", "Us" or "Our" in this Agreement) refers to Work Store Limited.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: India
• Device means any device that can access the Service such as a computer, mobile or tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website usage.
• Service Provider means any natural or legal person who processes the data on behalf of the Workstore. It refers to third-party companies or individuals employed by the Workstore to facilitate the Service, to provide the Service on behalf of the Workstore, to perform services related to the Service or to assist the Workstore in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to WorkStore, accessible from https://allianz10plus.workstore.in
• You means the individual accessing or using the Service, or the Workstore, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Personal Data
While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City

Usage Data
Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Use of Your Personal Data
The Workstore may use Personal Data for the following purposes:
• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, whatsapp or other equivalent forms of electronic communication, such as push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:
• With Service Providers: We may share Your personal information with Service Providers / Sub-contractors to provide certain sub-contracted services, monitor and analyze the use of our Service, or to contact You.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent Workstore and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

Retention of Your Personal Data
The Workstore will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Workstore will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Workstore do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Terms of Use. Your personal information is protected by reasonable physical as well as technological security devices. We may, however, disclose and / or transfer your information to our affiliates, agents, service providers, etc. for business purposes and to provide you a better shopping experience. Notwithstanding anything to the contrary contained anywhere in the Terms of Use and to the greatest extent permitted by applicable law the Workstore will not be responsible in any manner whatsoever if information (including but not limited to the Payment Data) provided by the User gets exposed and/or misused by any third party who accessed such information without any authorization from the Workstore.

Transfer of Your Personal Data
The Workstore will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

Disclosure of Your Personal Data
Business Transactions
If the Workstore is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement

Under certain circumstances, the Workstore may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Workstore may disclose Your Personal Data in the good faith belief that such action is necessary to:
• Comply with a legal obligation
• Protect and defend the rights or property of the Workstore
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data
Workstore takes the security of our systems and data privacy very seriously. We constantly strive to make our systems safe, periodically perform risk assessment programs on the applications processing Customer data. We strive to use reasonable commercially acceptable means to protect Your Personal Data.
Workstore undertakes that it will take all necessary steps to ensure that it operates at all times within the requirements of Data Protection Laws and Applicable Laws. Workstore undertakes to provide all data rights to Users in regard to their Personal data as per the applicable Laws.
In case of any Data breach of Customers Personal data, Workstore undertakes to immediately inform effected Customers, inform regulatory authorities and take necessary actions as required under Data Protection Laws. We further undertake to take immediate corrective actions and further strengthen our systems to avoid any further breach of Personal data.
Workstore is complied with the applicable data protection laws of India relating to Personal Data, as they may be amended or superseded from time to time, including but not limited to the Information Technology Act (2000) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.


Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Payment Processing
You understand that the details of the credit/debit and/or any other payment cards, online banking facility or other payment instrument (“Payment Data”) provided by you is directly received by acquiring bank and not stored by us.
The Workstore captures certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals for combating fraud. If any order is suspected to be fraudulent, all records will be submitted, with or without a subpoena, to law enforcement agencies and to the credit/ debit/ payment instrument Workstore/ bank for fraud investigation, as may be deemed appropriate by the Workstore and the Workstore will endeavor to cooperate with authorities to prosecute offenders to the full extent of the law.

Website Usage
The Workstore owns all the intellectual property rights associated with the Website. Further, to the best of our knowledge, the Products are protected by all the applicable intellectual property rights owned by the WorkStore or relevant third parties who have sold their materials to us.
No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/or compilation (meaning the collection, arrangement, and assembly) of all the Content on this Website, pursuant to applicable Indian and international intellectual property legislations and applicable international conventions.
The Workstore neither warrants nor represents that use of Products by the User will not infringe the rights of third parties not owned by or affiliated with the Workstore.
Certain elements of the Website will contain material submitted by other Users and some parts of the Website contain advertising/other material submitted to the Workstore by third parties. The Workstore reserves the right to omit, suspend and/or change the position of any advertising material submitted for insertion. Acceptance of advertisements on the Website will be subject to the Workstore’s terms and conditions which are available on request.
The Workstore’s logos, product and service marks and/ or names, trademarks, patents, copyrights and other intellectual property, whether registered or not (“Workstore IP”) are exclusively owned by the Workstore or the relevant third parties who have sold material to us. Without the prior written permission of the Workstore, the User agrees to not display and/or use the Workstore IP in any manner. Nothing contained in this Website or the Content, should be construed as granting, in any way, any license or right or interest whatsoever, in and/ or to the Workstore IP, without the express written permission of the Workstore.
References on this Website to any names, marks, products or services of third parties or hypertext links to third party websites or information are provided solely as a convenience to you and do not in any way constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service.
You are prohibited from violating or attempting to violate the security of the Website, including, without limitation attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, 'flooding,' 'spamming', 'mail bombing' or 'crashing'; sending unsolicited email, including promotions and/or advertising of products or services; or forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Security Violation
Violations of system or network security may result in civil and / or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available on this Website and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Internet Explorer).

Changes to this Privacy & Security Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

ROLES WE PLAY
We play the role of a Data Controller when we collect and process Personal Data about you. We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller

Contact Us
If you have any questions about this Privacy Policy, You can contact us:
• By email: Support@workstore.in
• By visiting this page on our website: https://allianz10plus.workstore.in/pages/policies


Shipping Policy

1. WorkStore standard delivery time will be shared with you after the order placement. WorkStore shall exercise reasonable endeavors to ensure that any product ordered on the website is shipped within such timeline subject to availability of the Product(s). However, Customer understands and confirms that WorkStore shall not be held responsible for any delay in shipment due to circumstances beyond the control of WorkStore and due to any lapses on the part of the Courier. Customer will be solely responsible to provide correct and proper delivery information including addresses.

2. In case a Customer places an order of multiple Products in one transaction, WorkStore would endeavour to ship all Products together. However, this may not always be possible due to Product characteristics and/or logistics issues.

3. WorkStore reserve the right to cancel, delay, or recall the order from delivery of the Products, if any fraud is suspected.

4. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to give effect to such a sale without dual taxation. If we receive an order from such states or to be delivered to such states then, under such circumstances, WorkStore retain the right to accept or reject such order, at its sole discretion.

5. WorkStore will make 2 (two) attempts to deliver the Product after which the order will be cancelled and notification to the same effect shall be sent to the Customer. WorkStore will refund the charged amount on the Order after deducting the shipping charges as per WorkStore policy.

6. Title to the Products and all risk of loss passes to the Customer upon delivery of the Product to the Customer.

7. WorkStore shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, or containing any other incorrect information at any time before the dispatch of the products. WorkStore may not be in a position to accept certain orders for reasons including limitations on quantities available for purchase, or other problems identified by its internal department, in which case, WorkStore reserve the right, at its sole discretion, to refuse or cancel such order or any portion thereof. In each case, WorkStore will provide notification to the Customer and will process a refund in accordance with the Refund & Return Policy where payment has been made by the Customer.


Returns and cancellation
Returns, Refund & Cancellation Policy

1. Orders once placed cannot be cancelled.

2. Returns or Exchange are allowed only for:
• Delivered product is damaged or defective
• Wrong product delivered
• Delivered products have size issues (ONLY for apparels)
• Delivered products have Logo printing/ embroidering/ engraving/ miss print issues

3. If User finds the Product delivered is damaged and/or defective and/or is expired, then User must inform Workstore within 5 days of the delivery date by calling the Customer Care Centre on [1800-210-7000] or by sending an email at Support@workstore.in

4. Delivery Lead Time will be as mentioned below in Service Level agreement section including production & Transit time. Tier level segregation of delivery location is as per courier partner or logistics Pin Code terms.
o Tier 1 - 3 to 5 days
o Tier 2 – 5 to 7 days
o Tier 3 – 7 to 12 days
o Tier 4 – 12 to 18 days

5. Customer Support:
o A dedicated Key Account Manager will be assigned for agreement and Help Desk access will be available for facilitating the Project.
o Helpdesk will include Email Support@workstore.in, Chat and Toll Free Number 18002107000.
o Helpdesk Support will be provided on weekdays Monday to Friday between 9:30 AM-6:00 PM.

6. Issue Resolution:
o TAT for responding to issue: 1 working day
o TAT for resolution: maximum of 3 Days (Please note: This TAT depends on response time from the user)
o The Customer/Receiver shall ensure that they do not accept the delivery of any product where original packaging is damaged or tampered in any manner

7. OEM products: For products covered under OEM warranty, repair or replacement of the item during the warranty period shall be as per OEM warranty policy. User shall register the complaint at the place provided in Warranty terms for necessary actions. WorkStore shall facilitate and assist in cases which are not closed satisfactorily by OEM within timeline provided in Warranty policy terms.

8. Repair or replacement in case of any defective/damaged delivery, shall happen only at the shipping address provided at the time of purchase. Repair or replacement of such items will be honoured only in cases of no alteration or modification in the originally purchased product. If such product is not repairable, then the refund/replacement will be processed to the same shipping address provided at the time of purchase.

9. Physical** damage is not cover under warranty, Once Technician Report confirms that the damage is due to Physical & not manufacturing/Transit Damages. **Physical Damage means any tangible damage to Item, whether caused by accident, natural occurrence, or any other reason, including damage caused by earth movement or slippage, fire, flood, earthquake, riot, vandalism or any Environmental Condition.

10. In case of approved Return or Replacement of any Product, WorkStore will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with the WorkStore.

11. WorkStore will make reasonable endeavour that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within such time as taken by banking channels to process such refund.

12. In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer’s warranty terms

13. In case any free item is found defective then WorkStore Ltd. shall arrange for the replacement of the free item only and the main Product shall not be replaced. If any free gift is not available with WorkStore Ltd. for an exchange, the Product will be taken back along with the free gift and the eligible refund will be processed.